Typing answers that are only sometimes understood is more frustrating than traditional website user interfaces. Let's take a look at some Facebook bot user experience best practices. Start the conversation with the right integration The first challenge is to explain what your Facebook bot can do and why people should interact with it. Introducing a mix of natural language and tappable bubbles early in the user journey will result in a more intuitive and fluid chat experience. There are three essential elements for a good conversation starter. Facebook bot welcome message screens 1. Messenger Greeting Advertising Continue reading below Be sure to customize your 160-character Messenger greeting in your page's message settings to greet people and set the tone.
This is what people will see the first fax list time they find you on Messenger, but will disappear once they hit "Get Started" or message you. Don't be upfront that people talk with a bot because they can't still behave like humans, with set expectations and guiding the user's actions. D o Introduce the main functionality of your robots. Context helps people understand how to interact with you and sets expectations about your abilities. Do n't treat your greeting like an instruction manual. As your greeting disappears, use your actual messages to introduce specific features and commands. 2. Start button Located below your Messenger greeting, this clear CTA button guides users who start the conversation even if they don't know what to type in their first message. Clicking it should trigger your welcome message.
Do they have a start button, as is now commonplace in bot user journeys. Advertising Continue reading below Do they have the Get Started button triggering a welcome message. Don't try to customize the copy of the button. This is not possible at the moment. 3. Welcome Message This is the first message sent to a user. , as there are no character limits and to re-emphasize expectations. Do clearly communicate the next steps. This can be helped by using buttons to add structure to your post and signal actions people can take. Share basic commands. Communicate keywords or terms people can use to ask for help, get updates, etc., so they find what they want faster.